Here you can find answers to the most common enquiries we receive.

However if we haven’t answered your question, please do not hesitate to contact us.

Cloths

What makes a Spontex Microfibre Cloth so different?

Spontex microfibre cloths are made up of thousands of tiny fibres, so the number of contact points with the surface are greatly increased compared to non-microfibre cloths. This means that each cloth has extraordinary cleaning power and eliminates 99% of bacteria with just water. Watch our video to see just how a microfibre cloth works vs a traditional cloth.

There are so many different microfibre cloths, how do I choose the right one for me?

To help you find the perfect microfibre cloth we’ve created a handy guide. Click here to take a look.

Can microfibre cloths be used on fabrics and carpets?

Microfibre cloths can be used on almost any surface however we’d always recommend testing on an inconspicuous area first as cloth colours may run.

Can I use cleaning liquids with my microfibre cloth?

Microfibre cloths can be used with cleaning liquids however as they clean so effectively with just water this is not normally necessary.

Can I use bleach with my microfibre cloth?

Bleach can be used with most microfibre cloths but should be avoided as it’s highly likely that it will cause the material to discolour. After using bleach, make sure that the cloth is thoroughly rinsed.

How many times can I wash my microfibre cloth?

Spontex Microfibre All Purpose, Bathroom, Kitchen and Window cloths are all guaranteed to withstand at least 500 washes at up to 60°C, don’t use fabric softener as this can reduce the efficiency of the microfibre.

Why shouldn't fabric softener be used when washing microfibre cloths?

Fabric softener clogs the tiny fibres making them less effective.

What should I do if my microfibre cloth does not work as well anymore?

It could be that there is fabric conditioner blocking the fibres, this can be rectified by re-washing without fabric conditioner. If this does not work then your microfibre cloth has reached the end of its life and should be replaced.

Are all Spontex cloths colour-fast?

We would always suggest testing your cloths on an inconspicuous area of the surface to be cleaned before using them as cloth colours may run. For the same reason, we would also recommend when washing your cloths to do so with similar colours.

Why doesn't the Long Lasting Kitchen Cloth stay white after it has been used?

Due to the nature of the material the cloth will not look white after it has been used. However, it will be clean after washing at the recommended temperature of 60˚C. Please be advised that this cloth is not suitable for use with bleach.

Sponges

Can I use bleach with my Spontex sponges?

Yes. Both the Thick Moppets and Handy Sponge can be used with diluted bleach, 180ml of bleach for 5L of water.

Can Spontex biodegradable sponges be composted?

Products like Thick Moppets, Handy Sponge and Sponge Cloths are made of cellulose, which is a material of plant origin and as such can be composted. Ensure that the sponge is cut into small pieces before putting into the compost bin, it will then deteriorate along with all the other material. The Thick Moppets and Handy Sponge are 100% biodegradable in 2 months and the Sponge Cloths are 100% biodegradable in 6 months.

I have a latex allergy. Can I use your sponge cloths?

Yes.

Scourers

How do I clean my washing up sponge scourers and when should I replace them?

After every use, we’d always recommend rinsing your sponge scourers thoroughly and leaving them to dry.

For a deeper clean, we’ve got a few useful tips:

  • Pop them in the washing machine (all of our sponge scourers can be machine washed up to 40°C) or even in the dishwasher.
  • Soak them for 5 minutes in either diluted bleach or full-strength vinegar. Don’t forget to rinse them after soaking!
  • For a really quick clean, put them in a suitable container with some clean water and microwave for 30 seconds or so… wait a minute or two before removing as they’ll still be hot!

If you’ve been using your sponge scourer for a while and it’s looking pretty dirty even after washing it, you probably do need to get a new one! We recommend replacing them on a regular basis for washing up but don’t throw them away as they can still be re-used for plenty of other jobs like cleaning your gardening equipment or your shoes!

What is the anti-grease technology that you use on your scourers?

The anti-grease technology is a special treatment that’s applied during production and means that the scourer does not retain grease. This helps it to stay cleaner and efficient for even longer.

I have Multiple Chemical Sensitivity. Can I use your scourers that have been treated with anti-grease technology?

Our anti-grease technology doesn't contain ingredients that would typically provoke an allergic reaction however if you have Multiple Chemical Sensitivity it's impossible to say if this would be the case. Our recommendation would be to use the scourers whilst wearing hypoallergenic gloves like Latex Free.

What makes your non scratch scourers non scratch and what surfaces can I use them on?

All of the scourers in the non scratch range are specially formulated to avoid scratching so they’re perfect for use on all delicate surfaces. However, we always recommend that the scourer is tested on a small inconspicuous area before commencing with a broader clean.

How do I keep my Brilliant Scourer clean?

We recommend rinsing your scourer thoroughly after each use to remove any bits of food that may get caught in the fibres. It can also be machine washed at up to 60°C for a deeper clean but don't tumble dry!

How do I keep my dishbrush clean?

We recommend rinsing your dishbrush thoroughly after each use to remove any bits of food stuck in the bristles! You can also pop it in the dishwasher once a week for a deeper clean!

MY METAL SCOURERS HAVE BECOME TANGLED! WHAT SHOULD I DO?

As part of our commitment to reduce single-use plastics we no longer use individual bags for any of the scourers in either the Tough Scourers or The Essentials Tough Scourers packs. During transit the scourers may become tangled together so please be careful when removing them from the pack, ensure they do not wrap around fingers or hands. If they become tangled together, do not pull them apart, instead snip them apart carefully with a scissors. Please also be careful when using the scourers. Again, to avoid possible injury, ensure they do not wrap around fingers or hands. If they do become tangled, snip them apart carefully with a scissors, do not pull them apart. It’s advisable to always wear rubber gloves.

I’VE NOTICED THAT SMALL BITS OF METAL SOMETIMES COME OFF MY STAINLESS STEEL SCOURER DURING USE? WHY IS THIS?

Just like any scourer, tiny pieces may come away from the scourers as you use them, this is just normal wear and tear. We’d recommend that you replace your scourer regularly and remove any pieces from your washing up bowl before emptying it in the sink.

DO YOUR SOAP PADS CONTAIN ANY ANIMAL INGREDIENTS?

No, they are completely free of any animal ingredients.

DO YOUR SOAP PADS HAVE AN EXPIRY OR ‘USE BY’ DATE?

No, our Soap Pads do not have an expiry or ‘use by’ date.

DO YOU HAVE SAFETY DATA SHEETS (COSHH) FOR YOUR SOAP PADS?

No, they don't contain any ingredients that are considered harmful and they are free from hazardous preservatives so don't require safety data sheets. As with all cleaners we recommend you keep the products out of reach if you have ‘curious’ children or pets around! It's advisable to wear gloves to protect your hands. If you do get soap in your eyes then rinse carefully with water for several minutes. If when using the product your skin becomes irritated then discontinue use.

Gloves

What are the benefits of wearing gloves?
Our hands are exposed every day during numerous household tasks, some of which can damage or weaken the skin, so we need to protect them! Wearing gloves protects hands against extreme temperatures, bacteria, water and detergents. So no matter the task, whether it is doing the dishes, chopping chillies or tackling the toilet, Spontex gloves will help keep your hands soft and beautiful. Click here to see the gloves available in our range.
What advice should I follow when using gloves?
We'd always recommend that you follow these tips when using gloves.

How should I remove my reusable gloves?
Please follow the steps below to safely remove your reusable gloves.

Wet gloved hands with water, then apply soap.

Give them a good scrub on the palm, the back and between the fingers.

Rinse thoroughly.

Pull the fingers of each glove to slide them down the hands.

Using one hand, take both gloves off without touching the outsides.

Hang them out to dry. Then give your hands a good wash too.

Why are some Spontex re-usable gloves more fitted than others?

From our extensive consumer research we found that the UK as a nation is split, some of us prefer a loose fitting glove whilst others amongst us prefer a snug fitting glove. In our range we have gloves suitable for everyone, use Everyday Protect if you prefer a looser fit.

Why are Soft Hands Gloves size M/L?

After receiving feedback from consumers that the medium glove we originally launched was too tight, we decided to switch to a slightly larger and more comfortable glove.

Why does Tough Glove Medium have an L embossed on the gloves?

After receiving feedback from consumers that the medium size glove was far too tight, we decided to make the glove larger, using a larger glove mould. It is this larger glove mould which stamps the L onto the gloves. We are working to make the pack more reflective of the glove sizing.

How should I remove my disposable gloves?
Please follow the steps below to safely remove your disposable gloves.

Hold the outside of the glove close to the wrist, without touching your skin.

Peel the glove off, turning it inside out as it slides down your hand.

Pull the glove off your hand and hold it in your gloved hand.

Pop your fingers into the glove at the wrist without touching the outside.

Peel the glove off, pulling it over the first glove so both gloves remain inside out.

Dispose of the gloves and then give your hands a good wash.

Why are the Multi-Purpose Disposable Gloves so loose fitting?

These gloves have been designed specifically with a looser fit. This ensures that they are suitable for all hand sizes and are also easy to remove after cleaning. If you prefer a more snug fit we would recommend our other disposable gloves that are available in either latex, nitrile or vinyl.

Do your powdered latex gloves disperse latex proteins? What does this mean?

The protein from natural rubber can be dispersed through the air via small particles such as the powder in powdered gloves. Inhalation of these small particles is the main cause of an allergic reaction for those who suffer from latex protein allergies. Whilst the powder from the gloves is easily dispersed in the atmosphere, once the powder has fallen and rested upon a surface it cannot disperse as easily again. Even if it did, the amount of protein would be diluted and it’s the concentration of protein that is an important factor in triggering an allergy. The risk from natural rubber is only for those wearing the gloves.

How do I recycle my disposable gloves?
TerraCycle logo

We’re proud to have partnered with TerraCycle® to launch the UK's first household disposable gloves recycling scheme to keep our disposable gloves out of landfill. To find out more please visit www.spontex.co.uk/recycle. Please remember the handy dispenser packs can also be recycled with your usual household recycling.

COVID-19: If you suspect your disposable gloves may be contaminated then please follow the latest Public Health Guidelines to safely dispose of them. Find out more at https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings#waste

Floorcare

You make lots of different mops, how do I choose the right one for me?

To help you find the perfect floorcare solution for your home we’ve created a handy guide! Click here to take a look.

What makes a Spontex Microfibre mop so different?

Spontex microfibre mop heads are made up of thousands of tiny fibres, so the number of contact points with the surface are greatly increased compared to non-microfibre mop heads. This means that each mop head has extraordinary cleaning power and eliminates 99% of bacteria with just water. Watch our video to see just how a microfibre mop works vs a traditional mop.

Most of your mops say they are microfibre, but they all look very different?

Most of our mops are microfibre, they tend to look different as they are made using various styles of microfibre to ensure they are really suited to the task at hand. Our Quick Spray Mop for example has a layer of microfibre on a layer of sponge making it perfect for those quick clean ups, whilst our Twist Mop is made up of numerous microfibre fringes that make it perfect for wet mopping.

You say that I can use your mops without chemicals, but how will they clean my floors?

Our mops are made from microfibre so they have thousands of tiny fibres that make them ultra absorbent and efficient at picking up dirt and dust.

Are refills available for all of your mops?

Refills are available for all of our mops. What’s more all of them are machine washable so they can be reused again and again. Click here to take a look.

How often should I change my mop head?

Our mop heads can be machine washed and reused again and again. We would recommend washing them regularly, especially after a deep clean, and having at least one spare refill so you always have your mop ready to go! Even though our mop heads are really long lasting they may need replacing at some point but this depends very much on usage. If there are visual signs of wear and it still looks pretty dirty even after washing then it’s probably time to replace it! Click here to take a look at our range or refills.

Packaging tags have left small holes in my mop refill. Will it affect its performance?

Some mop refills are packed in such a way that tags are needed to hold the refill in the packaging. The tags do create small holes in the fabric but this will not affect performance, it will still be fit for purpose.

Some of your handles are ‘telescopic’, what does that mean?

It means that the length of the mop can be easily adjusted to suit your needs or the demands of the job at hand.

Should I use the bucket or bucket & wringer with my mop?

The bucket is suitable for self-wringing mops, it's great for both the Easy System Max Mop and the Twist Mop. It can also be used with other wider flat mops. The bucket & wringer is suitable for the Multi + Fringe Mop and it can also be used with any other fringe mop that requires a wringer.

How do I remove the Twist Mop head so that I can wash it?

To remove the Twist Mop head, simply separate the mop fringes at the scouring tip end of the mop and you’ll find a light blue plastic clip which wraps around and goes through the handle. Push the clip out and then slide the mop head (including the light blue stem) off the handle. This can then be placed in the washing machine! Once it’s clean again, pop it back on by sliding the light blue stem onto the handle, slot the top of the mop head into the handle, line up the holes and push the clip back through.

How do I assemble the Aqua Revolution System mop?

Screw together the 4 parts of the handle, then attach the mop head and get your bucket ready!
Click here to watch our video on how to assemble the mop.

How do I fill the Aqua Revolution System bucket?

Lift out the inner bucket, remove the clear lid and fill with water and your usual detergent up to the max level. Put the lid back on and place the inner bucket back in the outer bucket.
Click here to watch our video.

How do I rinse and wring my Aqua Revolution System mop?

It’s easy, all you need to do is plug the mop onto the pump and move the handle up and down without pushing down on the mop itself, the mop will automatically come up once it’s been sufficiently rinsed. If you want to dampen it more, just repeat the process! Once the mop has finished rinsing and has moved up into the wring position, again move the handle up and down without pushing down on the mop itself, to wring it, and if you want to wring it more just repeat the process!
Find full usage instructions here or watch our video to see the system in action.

Please note some handles have a locking mechanism so the height can be adjusted whilst mopping. If your mop has one, leave it unlocked whilst rinsing and wringing. Find full usage instructions for the handle with a locking mechanism here.

How does Aqua Revolution System separate clean and dirty water?

Clean water is located in a separate tank and is only released by the smart pump mechanism during the rinsing cycle, the mop head is always rinsed with clean water. When wringing the mop, the dirty water bypasses the clean water compartment (centrifugal force) and goes straight into the bottom of the bucket, the mop head never comes into contact with the dirty water!
Watch our video to see the system in action.

The Aqua Revolution System handle isn’t spinning and the head is not getting wet, why is that?

Locking Handle PictoThere are currently two types of handles being sent from our online shop. Some of them have a locking mechanism that allows the height of the handle to be adjusted whilst mopping. It needs to be in the unlocked position for rinsing and wringing the mop head, otherwise the spinning action won’t start and water won’t come up through the pump.
If your mop has a locking mechanism, please click here to see how it locks and unlocks and here for full usage instructions with this type of handle.
If your mop hasn’t got a locking mechanism, please follow the instructions provided with the product.

HOW DO I RINSE AND WRING MY FULL ACTION SYSTEM MOP?

Full Action System PictoTo rinse and wring your Full Action System mop, place your foot on the mop head, unlock and straighten the handle and then simply clip the head into the bucket. Gently push down on the handle to rinse the mop and then lift above the water line and push down on the handle again to wring out. Pull the handle towards you to unclip the mop, lock the handle at your preferred height and you’re good to go! Click here to watch our product video for a full demonstration.

HOW DO I RINSE AND WRING MY EXPRESS SYSTEM COMPACT MOP?

To rinse and wring your Express System Compact mop, unlock and straighten the handle and then simply clip the head into the bucket, the sides of the head will fold as you clip it. Gently push down on the handle to rinse the mop and then lift above the water line and push down on the handle again to wring out. Pull the handle towards you to unclip the mop, lock the handle at your preferred height and you’re good to go! Click here to watch our product video for a full demonstration.

Calypso Relaxing Moment Body Sponge

How often should I replace my sponge?

It really depends on how often you use your sponge as to when you should replace it. Look for visual signs of wear to determine if your sponge needs replacing.

How frequently should I use my sponge?

We recommend daily use.

How should I look after my sponge?

Rinse thoroughly before and after each use and allow to dry.

Can I wash my sponge?

Yes, it’s machine washable up to 60°C.

I suffer from eczema, is this sponge safe for me to use?

Yes, it is gentle on the skin, hypoallergenic and dermatologically tested.

What makes a Calypso sponge different to a regular sponge?

A Calypso sponge is cellulose, it’s made from wood pulp and not plastic. This means that the sponge is super absorbent, supple, soft to the touch and 100% biodegradable. A Calypso cellulose sponge can absorb up to 20 times its own weight in water, making it ideal for lathering up in the shower or bath.

General Enquiries

What's your Corporate Social Responsibility (CSR) policy?

We are committed to making the planet a better place. Our work in sustainability and corporate social responsibility is critical for our employees, consumers, customers, communities and investors. We’re continually striving to keep our workplaces safe, limit the environmental impact of our products and operations and foster an inclusive environment where everyone is empowered to contribute and make an impact. To learn more, please visit www.newellbrands.com/corporate-social-responsibility or view our 2019 Corporate Social Responsibility Report.

How will I know if your packaging is recyclable?

We are committed to helping our consumers to correctly recycle as much of our packaging as possible. To achieve this goal we are members of The On-Pack Recycling Label Scheme (OPRL) and are working hard to ensure all our packaging carries a label that shows whether it can be recycled or not. We are also continuously reviewing our packaging materials to make the best use of recyclable options where possible.

Member of OPRL

OPRL Recycling Labels

What’s the best way to clean my Spontex products?

Cleaning guidelines are provided on the packaging of all of our products. Simply follow the instructions on pack to ensure your product stays in the best possible condition.

When should I throw my product away?

Care and usage instructions are provided on the packaging of all our products to help you to get the best performance from them for as long as possible. Unfortunately we are unable to suggest an exact lifespan for any of our products as this will vary according to usage.

Do you have safety data sheets (COSHH) for your products?

Most of our products are not classified as hazardous for human health or the environment according to the European regulation 1272/2008 (CLP) and therefore do not require a Safety Data Sheet. If you have a specific query then please do get in touch.

Are Spontex products tested on animals?

No, Spontex products are not tested on animals.

What products do you recommend to use with the Plasti Dip multi purpose coatings?

Plasti Dip have tested our range of cellulose sponges (Handy Sponge and the Decorators Sponges) and here’s what they had to say “We have tried out the sponges on our Plasti Dip Paint. The results were good. The sponge is great and leaves no marks or fluff of any kind. We are happy for you to be able to tell customers that yes they can use your sponges on our Plasti Dip Multi-purpose Paint.” www.plastidip.co.uk

Where do we deliver?

We can only deliver products from this shop within England, Scotland, Wales and Northern Ireland. For other countries please visit www.spontex.com.

Why isn’t the voucher code I’m entering at the checkout working?

In most cases in order to be able to redeem a voucher on the Spontex website you will need to have a customer account. If you haven’t already set one up it is very easy. Simply click Create Account, which is located at the top of the homepage, and then enter your details, once complete you can then login with your email address and chosen password and enter the discount code at the checkout. If you already have an account set up then all you have to do is login. For all voucher codes there will be conditions and thus it is advisable to read the small print as it will advise you of any conditions that apply to that specific voucher code. Thank you.

I've got another question...what should I do?

If you have any further questions regarding Spontex products, then please visit our Contact us page for more information on how to get in touch with the Spontex team. Remember, we're here to help!